Dear Patient and Friends,
Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. We wanted to take a moment and update you on our office as Governor Cooper has moved North Carolina into Phase 1 reopening. While many things have changed, one thing has remained the same: our commitment to your safety. With that in mind, we will be reopening slowly to increase patient safety and keep us all safe.
In Phase I of our reopening, we will be operating at 50% capacity to allow ample time between appointments and for increased sanitation and disinfection of the office and operatories.
Previously scheduled appointments from May 18th through June 18th are canceled at this time to allow for priority scheduling for Phase I, focused on urgent dental problems that have been delayed since our COVID-19 closure. We will also be offering extended office hours for your convenience by being open on Fridays 8:30 AM – 5 PM for all restorative and hygiene needs.
We appreciate your patience and understanding while our staff gets you rescheduled. All elective cosmetic procedures will initially be delayed (whitening, veneers, etc.). However, we will be offering a teledentistry option if you would like to consult with one of our doctors. Please contact us if you would like to take advantage of our teledentistry services.
Providing Safe Care
Infection control has always been a top priority for our practice, and you have seen this during your visits to our office.
We have enhanced infection protocols to keep you safe while you are receiving treatment in our office. Daily temperature checks will be done for all team members prior to the start of the workday. We have installed sneeze shields in our admin area, medical-grade air purifiers in each operatory, placed barriers on treatment rooms to minimize any cross-contamination risk, and all clinical staff will be wearing disposable gowns, protective eyewear, surgical bonnet, face shields, N95 mask with a level 3 surgical mask on top of it. We have also placed HEPA air filters in our HVAC units to further clean the office air.
Patient volume will be kept to a minimum, and appointments staggered to enhance your safety and allow enough time to disinfect and sanitize all operatory surfaces properly.
We have made these changes to help protect our patients and staff. For example:
- Triage COVID-19 questionnaire by phone when scheduling.
- Patient forms will be completed electronically and received prior to appointment.
- Check-in and COVID-19 triage/temperature reading will be conducted at the patient’s car upon arrival. Patients will be asked to park in a CDA numbered parking slot and call the office upon arrival. We will confirm no fever with a contactless thermometer.
- Patients must be cleared to enter the office. Once cleared, they may be escorted to the lobby area or asked to wait in their car until we call them to come into the treatment room.
- Only the patient shall be allowed in the treatment rooms. The goal is to limit people in the operatories during treatment.
- Patients will be asked to use hand sanitizer when entering the building and will be asked to wear a mask.
- The temperature for every staff member is monitored daily at the start of the business day.
- Climate will be slightly colder due to additional PPE. Patients should dress in layers for comfort and bring their own blanket.
- We are requesting that payment be made via credit or debit card whenever possible.
- If you are over the age of 65 or are asthmatic, COPD, immune-compromised, or have pre-existing health conditions such as diabetes, chronic lung disease, serious heart conditions, chronic kidney or liver disease, or are receiving ongoing cancer treatment, we recommend you do not visit the office at this time. If you fall into this category but need to accompany a child or family member for a visit, please call our office as we will handle this request on a case-by-case basis.
- Appointments will be managed to allow for social distancing between patients.
- We will no longer offer magazines, displays, pamphlets, and so forth since these items are difficult to clean and disinfect.
We are excited to see you again and are happy to answer any questions you may have about the steps we take to keep our staff, you, and every patient safe in our practice.
To make an appointment, please call our office at 919-383-7402.
We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Dr. Will Turner and Dr. Jason Butler
Croasdaile Dental Arts